Tel: +44 (0)1474 330 730 | Fax: +44 (0)1474 321 423 (UK) | Tel: +233 (0) 307 037878 (Ghana)

Technical Assistance

The Financial Inclusion Advocacy Centre’s Technical Assistance Department includes many of the leading international trainers in microfinance, as well as a strong group of trainers and consultants from other technical units who provide supporting expertise, as needed. Trainers are certified in the full range of CGAP and World Bank microfinance trainings, as well as Citibank Foundation training materials in English. FIAC has its own growing body of internal trainings and consulting materials and tools, based on global best-practice benchmarks. FIAC trainers and consultants have practical experience managing the full range of microfinance institutions, from self-help groups to foundations, cooperatives and commercial banks. They are assisted by international training specialists in microfinance, who bring over 15 years international microfinance technical capacity building expertise.

FIAC’s Technical Assistance Outfit engages in the following activities:

  • Direct delivery of technical assistance services, including training, consulting, on-the job-training, etc., to MFIs;
  • Development and introduction of best-practice training and consulting tools (in cooperation with the Research and Innovation Department);
  • Intensive training of trainers and consultants to ensure broad circulation of materials throughout Africa at affordable cost for MFIs; and
  • Delivery of technical services to large scale audiences through FIAC networking events, including conferences and workshops.

FIAC technical assistance is bespoke to the needs of each client often based on the detailed findings of MIR ratings. FIAC incorporates follow-on, coaching, mentoring and practical hands-on training with its formal training deliveries, to assist with implementation of new skills and ideas. FIAC consulting is aligned with building sustainable client skills and abilities, rather than performing work on their behalf and leaving the institutional soft skills unaffected.


Waterman House.
1 Lord Street, Gravesend
Kent, DA12 1AW

Tel: +44-(0)1474-330-730
Fax: +44-(0)1474-321-423


Office Location: House No 26, 9th Avenue. Ata Street.
Tesano. Accra. Ghana.
Post Box KN 6059.
Kanrshie, Accra, Ghana

Tel: +233 (0) 307-037878


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